Warranty Claims and Reliability Issues

Discussion in 'Technical Troubles' started by Mieke, Sep 10, 2017.

?
  1. On the manufacturer's 3 year warranty

    10 vote(s)
    47.6%
  2. On the extended Mondial warranty

    6 vote(s)
    28.6%
  3. No warranty claim made

    6 vote(s)
    28.6%
  4. I did not take out an extended warranty

    3 vote(s)
    14.3%
Multiple votes are allowed.
  1. kleynie
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    kleynie WARLORD Site Supporter

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    For me its about convenience. Something breaks, you pick up the phone and its sorted. last time I used the service I had a brand new 5 series on my driveway within 90 minutes and my car on a low loader, what more can you possibly want for a few hundred quid?
     
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  2. Peter
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    Don't get me started on VW quality issues.

    My own personal experience in my first 'purchased' VW, a B5 Passat 110 TDI, it spent 90 days in VW garages over it's first 2-years. The second "replacement" Passat, was almost as bad. Final straw was after a new rear beam axle was fitted, (extreme tyre wear), the car couldn't be aligned to run straight. A VW technical rep' declared it OK, with steering pulling to the left and the steering wheel offset, set up on a Beissbarth rig under his supervision. Even simple string lines and a tape measure showed it was nothing like correct. I had to fight to get VW UK's permission to allow my local VW dealer to set it to run straight. They did it under my direction.

    We've had too many failures in VW models in our family to see VW as reliable cars. Latest issue was with a bi-turbo TDI, the HPFP disintegrated while on the motorway. VW blamed fuel until it was analysed and they had to back down, the vehicle had just dropped out of the 3-year warranty and my brother in law had forgotten to extend it. VW wanted almost £6k for what is a known failure. With the well documented track record, eventually VW backed off and made a large goodwill contribution and allowed the extended warranty to be added.

    The amount of slush auto gearboxes (and DSG boxes) our family have had replaced, torque converters, electronic control units and still the same gearbox problems. One just dumped all the oil to the floor during a journey and overheated the gearbox. VW never found where it leaked from, needless to say it had to have a new gearbox.

    Let's not start on the Golf...

    Peter
     
  3. sshooie
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    sshooie

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    ^^
    Apart from that were they OK?
     
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  4. GunRunner
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    GunRunner Site Supporter

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    I had VW Golfs from 1982 until 1997 and never had a problem with any of them. In my view they were the most reliable of vehicles on the road. The last 3 were Turbo diesels. I cannot comment much after that except I had an Audi A3 2.0 litre TDI (Golf in a frock) and that never gave me any problems.
     
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  5. kleynie
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    kleynie WARLORD Site Supporter

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    Well I passed my test in 1990, had a Mk1 golf GL, a Mk1 GTi 1800 and a Mk2 GTi 16v, all were fantastic. I kept my Mk1 GTi for 13 years and only sold it in 2003 due to having kids and needing more room, it is still going strong with the guy I sold it to.
    I think Golfs went down hill with the Mk3 model of 1991.
     
  6. Peter
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    Problems have ranged right across the car functions. Air con issues, water leaks, (my first Passat flooded inside, twice), electrical issues including locking and alarm systems. Suspension components, springs, drivetrain vibrations, engine issues like the HPFP, injectors and one turbo. DPF and emission control issues. Gearboxes have been a major issue in several examples, one Caravelle had three auto gearboxes in 80,000 miles. Quite a few recoveries, one from Oxford back up to Inverness.

    Peter
     
  7. kleynie
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    kleynie WARLORD Site Supporter

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    I guess every marque makes duffers? BMW's was the N53 petrol unit.
     
  8. Peter
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    Our Mk4, a new GT TDI, was a very mixed bag of quality and driveability. My niece owned the car, loved it, but for the reliability and quality issues. My son hated the drive, not in any way a driver's car.

    My nephew took on my niece's Mk3 Golf NA diesel, he thrashed into the ground. That was a tough car, but did require a few bits along the way.

    Peter
     
  9. Mieke
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    Mieke WARLORD Site Supporter

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    Sounds like I was lucky - getting a good one. (y)
     
  10. Merc? No. BM!
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    Merc? No. BM! WARLORD Site Supporter

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    I agree, but we already have our cars insured. My house is insured yes, similar, but also different from a warranty. Much of its (the house) repairs is not covered.

    I also however agree with your peace of mind argument.
     
  11. Merc? No. BM!
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    Merc? No. BM! WARLORD Site Supporter

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    Is it perhaps useful to add 'no warranty taken out' choice to your poll, @Mieke ?
     
  12. Mieke
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    Mieke WARLORD Site Supporter

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    Will do

    Now done. :)
     
    Last edited: Sep 11, 2017
  13. rigeng
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    My F10, 530i was built in Nov. 2011 and when the warranty expired I did intend extending it, in fact I received a phone call from BMW asking me about extending it. I would have paid the premium there and then but the lady I spoke to had the wrong registration number so she said she would call me back. She never did though, and at the same time I became involved with some serious family problems and completely forgot about the extended warranty. So the warranty just expired and that was it.

    Fortunately, my car has been trouble free so I've saved a few quid over the past three years. Until last week that is when a rear coil spring failed, which I suppose would have been covered by the warranty, but only for the failed spring, pretty sure of that, whereas I chose to replace both rear coil springs, seemed to me to be the most sensible thing to do.

    I've not been disappointed with the reliability of this car up to now (39.5k miles), but the car it replaced, my old E39 only cost me about £700 in unscheduled maintenance costs in the eight years I owned it.
     
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    Last edited: Sep 12, 2017
  14. Peter
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    I'm all sorted, completed the current/outstanding warranty claim. I noted the part fitted today was showing as £208 on the job sheet. So fixing the comfort access and a misty side view camera has cost (at BMW prices) around £700 for parts alone. Add BMW labour and programming... not small change, simply for options we don't really need.;)

    Peter
     
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  15. Mieke
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    Mieke WARLORD Site Supporter

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    Just a question about the Mondial extended cover. Is it a requirement to get the car serviced by a BMW main dealer, or can you use an independent BMW specialist?
     
  16. GunRunner
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    BMW Insured Warranty Terms and Conditions.
    Page 21
    1. a) You must keep your vehicle in an efficient and road worthy condition and regularly service it in accordance with the manufacturer's recommendations and genuine parts or parts of equivalent specification must be used.
    b) After each service please ensure that the relevant service details are completed in your service records by the servicing garage and obtain a VAT receipt for the service. You must keep all such receipts for reference in the event of a claim.
    Page 23
    All BMW Insured Warranty repairs must be carried out by a BMW Authorised Retailer or BMW Service Authorised Workshop.

    You can download the pdf file from their site...

    https://www.bmw-warranty.co.uk/Start
     
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  17. Mieke
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    Mieke WARLORD Site Supporter

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    So from that I assume that it would be OK to use an Indi for services, provided that genuine parts are used and the service is recorded.
    But that any work carried out as a warranty item, has to be done by a BMW authorised workshop. i.e. main dealer.
     
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  18. sshooie
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    sshooie

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    Yup, I also got phone confirmation but google EU block exemption for clarity.
     
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  19. bishbosh
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    I'd had my e91 serviced at an indy a few times and had no issues claiming for the timing chain. And this was 5 years ago.
     
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  20. GunRunner
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    @pinewood

    Just renewed mine for another year. The price goes up by around £10 on 21st September.

    Paid £518.57 for 12 months with £100 excess and with full breakdown cover. This includes wear and tear up to 100k miles. I am not likely to exceed that because currently on 30k miles.

    Worth noting that it would have been £55.24 per month if I had taken that option. It does not take a maths degree to see that would be £662.88 over a year. The one year payment is a no brainer if you no problem with the lump sum. I know you pay up front.
     
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    Last edited: Sep 15, 2017 at 11:53 AM

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