Warranty Claims and Reliability Issues

Discussion in 'Technical Troubles' started by Mieke, Sep 10, 2017.

?
  1. On the manufacturer's 3 year warranty

    10 vote(s)
    47.6%
  2. On the extended Mondial warranty

    6 vote(s)
    28.6%
  3. No warranty claim made

    6 vote(s)
    28.6%
  4. I did not take out an extended warranty

    3 vote(s)
    14.3%
Multiple votes are allowed.
  1. Mieke
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    Mieke WARLORD Site Supporter

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    I thought it worth starting a thread about warranty and reliability issues just to compare the experience of different owners. What issues have you had and how were your claims handled by the dealers. Also an idea of whether the cost of the Mondial extended is worthwhile compared to the repair costs of any claims would be useful.

    I hope that I'm not tempting fate by saying that I haven't had to make a claim so far on my 330d. The BMW manufacturer's warranty is due to finish in 5 months, when I shall probably take out the Mondial cover for peace of mind. Even small items can cost a substantial amount to replace apparently.

    Anyway, it would be interesting to hear others' views.

    BTW You can vote up to twice - for members that have claimed on both types of warranty
     
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  2. Kev2005
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    Kev2005 Site Supporter Good Egg

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    On my first BMW 320D ED I had the rear wheel arch cover replaced under warranty as it wasn't sitting right by my local Sytner garage a short while after i bought it (from different Sytner garage). I was also advised when the car when in for one of it's services that the horn wasn't working properly so again that was replaced under warranty.

    Apart from those, I don't think any other warranty work was done on the car and I didn't claim for anything when I took out the extended warranty on the car.

    On my current car, I've not claimed for anything under the warranty, it is due it's first service next year so maybe that will bring up something as tbh i have never used the horn on my previous car or this one...

    Kev
     
  3. bishbosh
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    bishbosh Site Supporter

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    I claimed for a dodgy timing chain on the extended warranty. The dealer was actually quite sympathetic considering this was before the issues became public knowledge. They said my being proactive and getting a noisy chain sorted before it snapped - rather than go in with a bust engine - was a good idea. However they were getting the work via the warranty so I doubt their attitude would have been as good if I didn't have the warranty.

    That said the warranty was claim was £5k!! So I saved a fortune in the end!
     
  4. Mieke
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    Mieke WARLORD Site Supporter

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    £5k for replacing a timing chain! No wonder the dealer was sympathetic, and I bet he had a big smile on his face.
     
  5. bishbosh
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    bishbosh Site Supporter

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    The list was something like.

    Upper and lower chains, guides and tensioners. Oil chain, oil pump, crankshaft (as mine fell into the bracket which had dodgy teeth), crankshaft bearings, cylinder head gasket, head bolts, etc.

    Plus labour and you get the idea :)
     
  6. The Livster
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    The Livster Site Supporter

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    Surround Camera on my 640d . Took couple of visits as they had to wait for a wiring loomfor the cameras but all sorted ok
     
  7. Abh29
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    Abh29 Site Supporter

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    the complete gps/radio/screen all changed[some items twice as replacement was faulty] in sorting out issues.
    and the jet on rear screen washer.
    Master Tech very patent in sorting it all out.
     
  8. edthefed
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    edthefed Site Supporter

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    Annoying rattle from bulkhead area sorted under warranty, took 2 days to identify and rectify.
    Broken spring changed under extended warranty
     
  9. GunRunner
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    GunRunner Site Supporter

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    I had the drive train error on my X3 after it was 2 years old. I took it in and they said they replaced a solenoid that has some kind of interaction with the ECU. I never did get what I call a sensible answer to my question of which solenoid. To be fair I did not pursue it, because after all it did not cost me anything. I am currently running the Mondial Warranty with £100 excess. See https://www.bmwlander.co.uk/index.php?threads/do-bmw-do-an-end-of-warranty-check.1981/#post-33249
     
  10. Peter
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    For me, definitely benefit from the extended warranty. Particularly if you want BMW dealer solutions. I'm "quids in" after three BMW models under extended warranty. Even the better years are close to cost. But one big issue, like engine failure, and you are very thankful for running the warranty.

    I've not had anything too serious in the 535i, but the costs mount up, even for trivia like comfort access door handles, side view cameras, control units and the like.

    One door handle sensor failure required a recovery, hire car and all that is associated with that scenario. BMW emergency cover, combined with the extended warranty, smoothed out the drama. A comfort access door handle is over £200, side view cameras are over £250 each. Very easy to have a claim in excess of the annual premium, even with the simple things.

    An air spring failure could have resulted in a recovery, managed to get to the garage and a new one fitted before it burst.

    I dread to think of BMW costs for issues with something like the HUD projector, SatNav screen, hard drive, adaptive suspension or panoramic roof, etc..

    Definitely a peace of mind purchase and helps with fixing the costs of motoring.

    Peter
     
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  11. bishbosh
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    bishbosh Site Supporter

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    I haven't got any of the toys that you mentioned @Peter in my car. Subsequently for me, given the age of the car I only went for the Driveline warranty which excludes those things you mention. It has a limit of £5k per claim, which is what it cost to sort out my knackered crank.

    More gadgets = more things to go wrong, and in that instance I probably would have plumped for better cover.
     
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  12. Adie
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    Adie Site Supporter

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    Good poll Mike (y)

    I've made a couple of claims under the manufacturers warranty...

    One of the turbo wastegate acuators failed (Drivetrain error message)... £750

    Both M seat badges developed hairline cracks, common fault according to other owners... parts cost approx £180 plus fitting
     
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  13. sshooie
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    sshooie

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    I have the comp Mondial warranty, I took it out when I bought the 530d F11 @ 54k miles in Dec 2015. (£60 pcm with an excess of £250, now £62 pcm)

    18 months later and I've now done 96k with one claim, the dreaded airbag, the first dealer was useless and refused to replace because it never dropped when they had it overnight, I'd shown them photos on the drive of it sat on it's arse. They said they could only replace when it had failed completely, I said I wasn't happy as I could be miles from home.

    Took it to another dealer and they replaced without question (cost £250 excess)

    The second airbag went and I replaced it myself for the princely sum of c£36 and 20 minutes of my time.

    I had a misfire on cold first starting, took it to the dealer who said it was probably coked up and would need stripping down etc. I would need to pay the cost if this is what they found.

    Declined and took it to an indi who replaced the glow-plugs and module for c£360 (I still have an ever so slight miss for a few seconds on first start but never got round to having it looked at again)

    The side view camera was blurred so I purchased a genuine new one from fleabay.de for c£60 and replaced myself (20 minutes + coding again)

    I also replaced the opposite side as the new one made this look slightly blurry for the same as above.

    So why do I keep the warranty, well I suppose it's a safety net for the big things like engine and transmission failure but I'm sure if I do have an issue it will be a battle as I've always had it service @ an indi using oem parts.
     
  14. Merc? No. BM!
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    Merc? No. BM! WARLORD Site Supporter

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    I have always been somewhat sceptical about warranties that car dealers offer (particularly because of possible exclusions) and have always declined.

    I've been fairly lucky I suppose and probably spent less on repairs than I would have spent on warranty premiums, but this is perhaps because my current car is not exactly loaded with options.

    I bought it from CarGiant (and was happy with their service) who were pushing their AA backed warranty.

    Is that warranty any good?
     
  15. bishbosh
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    bishbosh Site Supporter

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    @Merc? No. BM! put it this way, Warranty Direct and Warrantywise wouldn't replace a noisy chain, they would rather I wait for it to snap and then try and blame it on 'wear and tear'! I don't know about the AA warranty but I expect it's not as good as Mondial.
     
  16. Mieke
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    Mieke WARLORD Site Supporter

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    I've been exactly the same up to now. I've never taken out extended warranties and have saved a lot of money by not doing so. But maybe luck has played a part in that. Also saved money by doing all my own servicing - having a full workshop and pit. But my previous cars have not had the complexity of my 330d or the high cost of parts. It also has a lot of extras fitted which I guess makes it more likely of something going wrong. Plus BMW's are not ranked that highly in the reliability ratings. So this time I think taking out the Mondial cover may be the best option.
     
  17. Peter
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    Insurance policies or warranties are something we never really want to claim on. My house is well covered, for all foreseeable risks, but I'd rather not have a big claim that really justifies having the insurance. Would I take the risk running without insurance, no way.

    Car's are similar, depends on how we intend to solve any issues. Insured warranty, bank the equivalent value, (actual or theoretically), or just hope for the best. Hope we can fix at sensible costs if we have a failure.

    What value peace of mind? We assess risks differently.

    Peter
     
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  18. GunRunner
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    GunRunner Site Supporter

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    I was not aware that a BMW garage ever sold the BMW extended warranty!

    @pinewood
    I just rang BMW and if I renew it now it will cost me £518.57 for another year. If I wait until after 18th September it will go up by a couple of £s.
     
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    Last edited: Sep 11, 2017
  19. Peter
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    I never ran warranties before getting back into my own BMW in 2002. But after poor German car quality with VW, lots of warranty issues, went for the extended warranty when my 540i came out of the AUC warranty. The 540i had several issues while in the AUC scheme, could see the potential for high bills outside the scheme.

    I've had the "big one", a new V8 engine and that cost well into 5 figures, including recoveries, hire cars, etc.

    Peter
     
  20. Mieke
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    Mieke WARLORD Site Supporter

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    Just shows how people's experience differs. My last car 2002 VW Golf PD150 GTi which I ran for twelve years, was one of the most reliable cars that I've owned. The PD (Pump Duse) diesels were renowned for their reliability, whereas later models were notoriously poor. That's one reason I kept that Golf and clocked up 120k trouble free miles. Now passed on to my son-in-law as a daily commuter.

    I agree though - I just don't have the confidence in the BMW to continue without the Mondial warranty. On top of that all the complex electronics can cost a small fortune if it goes wrong.
     
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